1. a) Other than all made to order items, including bespoke or customised collection items, the buyer is able to return goods within 14 days of delivery/collection provided the goods are properly packed and returned in the same unused condition supplied. Damaged goods cannot be accepted.
  2. b) Returned items will be subject to restocking fees detailed in section 9.
  3. c) Mattresses that have been removed from the original packaging cannot be returned.
  4. d) The seller will only pay the cost of return carriage where the goods are deemed faulty or supplied in error.
  5. e) If the buyer returns the goods and upon examination, the seller finds that there is a discrepancy in the reason for return, then the seller reserves the right to refuse the credit.
  6. f) The seller reserves the right of discretion, to accept/or refuse the return of any goods supplied.
  7. g) Refunds, exchanges or credit notes are not available for items sold on a promotional sale, special offer, bespoke items or items that are stated as “sold as seen”.
  8. h) If a fault is discovered after the goods have been exported out of the UK by the buyer, it is the buyer’s responsibility to return the goods to the UK at the buyer’s cost for inspection. If a repair or replacement is produced by the seller, it will only be delivered to a UK destination. If the buyer then wishes for the goods to be exported, it will be the buyer’s responsibility to do this at the buyer’s cost and risk. For export orders, it is therefore recommended that inspection takes place in the UK prior to shipment.
  9. a) The seller guarantees the wooden frames and springs of all furniture for 10 years residential use and 5 years contract use, from the date of delivery. The guarantee excludes normal wear and tear, any fillings, fabrics, legs and mechanisms. This guarantee is given in addition to and not in substitution of your statutory rights.
  10. b) Our foam and fillings, an interline where requested, pass the match test described in Schedule 5 Part 1 of the Furniture and Furnishings (Fire) (Safety) Regulations, published in the UK in 1988.
  11. c) The seller will only replace like for like, the buyer cannot change any of the sizes, fillings or fabric. Upon a return, if a change is requested can be made at an extra cost, please request a quotation.