I want more information on a product and some more pictures?
Email us specifically what you’re interested in at email@example.com
Can I get swatch samples of your fabrics?
Let us know which chair or sofa and the fabric you are interested in via email and we’ll send you some over.
How do I use my coupon code?
When you’re ready to pay, go to your basket and add your code into “coupon code”. The code is not available on sale items.
What is your policy on returns?
View our Delivery & Returns page for everything you need to know.
How can I contact your customer services team?
Email us at firstname.lastname@example.org.
When will you debit my order?
All orders are debited in full at the time of the order.
Can we view the chairs in person?
Email us at email@example.com for more information on viewing furniture.
My country is not listed on your shipping list, will you still deliver?
Please contact us via email with your requirements and we’ll be happy to provide you with a quote.
Do you do bespoke orders?
Send us an email at firstname.lastname@example.org for further information on bespoke orders.
How can I make changes to my order?
If you have placed your order and need to make an amend, email as soon as possible on email@example.com.
What if my order is damaged?
Please email us at firstname.lastname@example.org as soon as possible with the details of your order and any relevant images.
Will my furniture fit?
You can see the precise measurements by clicking on the product page. Please measure all access points before purchasing.
How can I pay?
We accept Amex, Visa Credit, Visa Debit, Mastercard, PayPal, Apple Pay and Google Pay.
Where can I see my current and previous orders?
Sign into your account on our website and go to “My Orders”.
Where is my confirmation email?
As soon as your purchase has been accepted, you will shortly receive a confirmation email. If you cannot find it or didn’t receive one, email us at email@example.com with your address and the items you have purchased.
How long does delivery take?
Your estimated delivery date will be stated clearly on your confirmation email.